I have been a cust for years but will be moving my belongings ASAP for a couple reasons. first off rent is due on the first and late after the fifth and they will lock you out after the 2nd if you haven't paid, before you are even late.. after you are locked out and you pay they wont get up off their ass from smoking cigarettes to unlock your unit till after 4 which is no help if you need access to your things. When you call the # on website you wont get any one onsite.. They have some local person that is on her own schedule to lock and unlock units when she feels like it. This is not a good way to treat people who have been paying for years. Even when late they are still making $ from late fees. Another time I had some generators stolen from my unit and they did nothing. They said their cameras weren't functioning properly and the image was too blurry to see anything going on at the time. So much for being at ease with their high tech camera system like advertised!
Mr. Anonymous, Thank you for taking the time to leave us a review, as they are very helpful for potential customers to learn more about our business. You are correct about several things you mentioned in your scathing review of our business. I personally reviewed all of the notes on your account and you conveniently omitted several very key pieces of information. 1.) This was not the first time your payment was late & the unit overlocked. It was actually the 23rd. time you had not paid on time. The procedure we followed is the same we followed each time your payment was late. Also, it's the same for every customer & in accordance with the N.C. laws regarding storage, fees, & lock out procedures. 2.) When you reported the generators missing, after you left them in plain sight following the hurricane, we offered on several occasions for you & the police to review the cameras. We never got a response back from you. 3.) In September 2018, when your payment was late & your unit was overlocked with our manager's overlock, you took apart our gate latch system to access your unit, which actually constitutes "Breaking and Entering". However, we chose not to press charges against you, even though we had some really good camera footage of you breaking into the unit. 4) Yes sir, the young lady smoking the cigarette helps us part time and was working her full time job on that Saturday. I'm sorry she couldn't abandon her post & her responsibilities to her full time employer to accommodate you immediately. She offered to remove the overlock when she got off in about 3 hours. Even though we had waited 11 days to get our payment, you felt it unfair that you would have to wait 3 hours to have the lock removed. We are blessed with many customers that understand that rules, policies, & procedures apply to them, as to everyone else. I'm sorry the exceptions we made on your behalf were not satisfactory in your opinion. Thank you for your business. My name is John Gurley. I am the owner. Should you desire to discuss this further, my cell phone number is 252-578-1426.. Thanks again.
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Storage Units in Sneads Ferry, NC
Our facility on NC Highway 210 is perfectly located for residents of Camp Lejeune, Sneads Ferry, Topsail Island, Stones Bay, and Topsail Beach. With 24/7 access to all our storage units, we operate on your schedule. In fact, we’ve designed our entire storage experience around you and your needs. When you find the right unit, you can rent it with one simple phone call. We’ll even let you move in and wait seven days until you pay rent! We are the cleanest and newest facility in Sneads Ferry, and while we’re already confident that we provide the best prices in the area, we’ll gladly beat any quote you find elsewhere.
One feature our customers love is climate control. We’re a short shot away from the beach, so indoor storage is an ideal solution for the long-term preservation of your belongings. Do you have a boat or RV that’s looking for a new home? Come check out our lot of secure parking spaces! You can choose between covered and uncovered vehicle storage, and you can rest easy knowing that our security cameras are in place throughout the property.
Atlantic Discount Storage is open seven days a week, and we’re located near Camp Lejeune, Atlantic Plaza, Atlantic Water Works, DeNoia’s Pizzeria, Atlantic Sweepstakes, Cancun Mexican Restaurant, and Pet Mart. Next time you’re out driving, swing by for a tour! We’d love to walk you through the storage process and address any questions you may have. While you’re here, we’ll show you our high security cylinder lock and latch system, our gate access system, and our second floor storage units. You can see how our elevator saves you from the hassle of navigating stairs on move-in day. Give our team a call today at (910) 378-1879!
|Temperature Controlled||RV, Car, Boat Parking|
|Online Bill Pay||24 Hour Access|
|Elevator Access||Interior Storage|
|Upstairs||Fenced & Gated|
|Security Cameras||Covered Parking|
|Uncovered Parking||Ground Floor|
|SUN||Open 24 Hours|
|MON||Open 24 Hours|
|TUE||Open 24 Hours|
|WED||Open 24 Hours|
|THU||Open 24 Hours|
|FRI||Open 24 Hours|
|SAT||Open 24 Hours||Today|